The People Playbook - Gerry Bower with TLC Total Lawn Care (2-28-26)
Podcasts > The People Playbook with Coach Cora
The People Playbook is for professional business owners and leaders who understand business rises and falls on people. You will hear practical, real-world conversations on clear leadership, smart hiring, and building strong teams- all formulas for retention! Get ready to hear your professional peers and industry experts as they discuss lessons learned and best practices. Get that journal out, you'll be taking lots of notes!
Saturday, February 28, 2026
Retention isn’t driven by rewards alone — it’s driven by clarity around what success actually looks like. On this episode of The People Playbook with Coach Cora, Coach Cora sits down with Gerry Bower, President of TLC Total Lawn Care, to explore why onboarding and retention succeed only when expectations, hiring, and rewards are intentionally aligned.
Drawing from decades of experience in a labor-intensive, seasonal industry, Gerry shares what leaders often miss when teams struggle to stay engaged and committed. The conversation unpacks how unclear KRAs, inconsistent rewards, and misaligned hiring practices quietly erode trust; and how defining real contributions creates focus, fairness, and accountability across the organization.
If you’re a small business owner, executive, or people leader navigating retention challenges and wondering why good employees keep leaving, this episode will help you rethink how clarity (not perks) keeps teams together right now.
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