Finding Quality Care at a Skilled Nursing Facility with Roxanne Burgener

Sunday, November 9, 2025

Join host Laura Daniels, founder of Care Advocates, as she welcomes Roxanne Burgener, a Licensed Nursing Facility Administrator at The Estates at Shavano Park. This episode provides essential guidance on one of the most critical steps in the elder care journey: the transition from hospital to a short-term skilled nursing/rehabilitation facility (SNF).

Roxanne shares her more than 35 years of experience in healthcare, detailing what a skilled nursing facility is, what sets The Estates at Shavano Park apart, and the meaning behind their "No Pass Zone" policy.

What You Will Learn:

• Understanding a SNF: A clear definition of a skilled nursing facility and the difference between short-term rehabilitation and long-term care.

• The Transition Process: A step-by-step walkthrough of what happens when a patient transfers from the hospital to a SNF, and how to ease anxiety during this critical time.

• Key Advice for Families: Top three tips for making the hospital-to-rehab transition smoother, including the importance of bringing familiar comfort items.

• Respite Care: How families can use this valuable short-term stay option to prevent caregiver burnout and who is an ideal candidate.

• Selecting a Facility: Essential questions families should ask and what to look for when touring a skilled nursing facility, focusing on quality of care, cleanliness, safety, and staff interaction.

• The Heart of Care: Roxanne shares a deeply moving personal story that illuminates her passion and calling to work with older adults.

This episode is a vital resource for families and healthcare professionals seeking to make confident, informed decisions about post-hospital recovery and care.

00:00 Introduction to Navigating Eldercare and Host Laura Daniels

01:34 Welcome and Introducing the Topic: Transitioning from Hospital to Short-Term Rehabilitation

01:54 Guest Introduction: Welcoming Roxanne Burgener, Licensed Nursing Facility Administrator

02:10 Defining a Skilled Nursing Facility (SNF)

02:22 Roxanne's Calling: What Inspired Her to Work in Elder Care

04:12 Host Recap: Defining the SNF Setting

04:36 The Estates at Shavano Park: What Makes the Community Unique

05:32 Person-Centered Care and the "No Pass Zone" Policy

07:07 The Transition Process: From Hospital Discharge to SNF Admission

09:39 Advice for Families: How to Make the Transition Smoother and Less Overwhelming

11:47 Understanding Levels of Care: Short-Term Rehab vs. Long-Term Care

14:24 Specialized Services: The Role and Value of Respite Care

16:15 Guidance for Families: Key Questions to Ask When Selecting a SNF

18:38 Final Reassurance for Families Facing the Rehab Transition

19:08 "This is Why I Do What I Do": Roxanne's Inspiring Story

23:14 Conclusion and How to Contact Roxanne Burgener and The Estates at Shavano Park

24:14 Final Thoughts and How to Contact Care Advocates for a Free Consultation

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